Within the Retail Industry there is such a large amount of products, contacts, and processes that are managed by a single company that it becomes a necessity to be able to give that added value to customers with special discounts and promotions.

The best way to differentiate between the competition is through an automated tool, such as Rootnet, which can help automate processes, such as customer relationships and merchandise approval processes with your suppliers, thus providing a complete and personalized experience. Automations like this will help to retain customers and improve the positioning of the company among its competencies. 

There are many ways in which Rootnet tools can be adapted to the needs of your business in the Retail industry.

Using these Rootnet Suite products, different solutions can be developed:

• Intranet
• CRM
• Service Desk

Intranet

With the Rootnet Intranet product, we recommend the Workflows module. Today we are seeing how the popularity of e-commerce has led retail companies to look for ways to execute a product delivery solution. With Rootnet, your retail company can easily configure the platform to allow its couriers or external courier service to communicate the status of the delivery in real-time. Step-by-step communication is key to keeping the customer notified and increasing trust about the brand and its messengers. What other processes can be automated? If your company has a purchasing department that currently works manual, this can be automated. With Rootnet, product approval processes for ordering/buying from suppliers is something that can be automated.

CRM

With the Rootnet CRM product, we recommend the Sales Force module. This solution is ideal for sales teams outside your office who sell to end customers. The idea of ​​this module is mainly to help businesses where they have sales at the corporate level and where they need to set goals for sellers. Through an application, Rootnet can help these sellers create opportunities and see the effort of penetration of the commercial team in the market.

Service Desk

With the Service Desk, one of the main advantages for the Retail industry would be the automation of online returns. With this product, once customers buy a product, they will be able to start the return process online by filling out a form and creating the ticket on the platform. In this way, the company team can manage the return process with the internal team and in real-time.