The CRM will have the company's database updated in real-time, if a user creates a new contact or updates information, all users will be able to see the progress of each account facilitating the decision-making of customer queries, general information or new services offered in a fast and personalized way.
Companies are increasingly implementing the mobile version of CRM in order to provide users and customers unique access from their mobile devices. Update information, create quotes or perform searches on company information, product prices, and much more.
With a defined sales flow you will be able to know the detailed sales cycle, follow-ups made over time, quotes created, business opportunities gained, personnel changes, and much more. With this information, the sales user could increase their client portfolio and close sales faster.
Nowadays, the SME company takes CRM as a recipient of marketing campaigns and customer loyalty. Through filters, you can segment the contacts to send promotions or personalized notifications.
A CRM will manage to define and describe the last contact of each prospect, what happened at each meeting, and the previous monitoring that has been provided.With this, it will be able to close sales in a shorter time and provide excellent customer service.
With a mobile CRM, a company can coordinate package delivery overviewing the agenda of the day, the complete client data and the package number to deliver. Once the package is delivered the client and other departments can be notified increasing the chances that the customer will buy back.