Service Desk
A Service Desk provides a centralized point for customers and employees in the financial industry to report problems and request assistance. This allows for quick and efficient attention to technical problems, account queries or any other situation that requires assistance. Prompt problem resolution contributes to customer satisfaction and business continuity.
Improve customer experience as your business response time is reduced
A Service Desk helps in the efficient management of incidents, such as service interruptions, and in the implementation of changes to systems and processes. Facilitates documentation, tracking and resolution of incidents, as well as coordination of planned changes. This contributes to the stability of financial services and the minimization of negative impacts on clients.
Automating your flows has never been so fast and easy
CRMUsing a mobile application, businesses will be able to create opportunities and see the commercial penetration effort in the market.
Service DeskCustomer service is centralized, even with multiple channels such as mobile banking, online banking, self-management and branches.
IntranetStandardizing profiles and roles in various bank branches improves Human Resources management, optimizes operations and increases productivity by clearly defining positions and allowing fluid changes.
SyncSingle sign-on can be applied to all banking solutions, adapting the solution to evolve according to needs