Service Desk
A Service Desk provides a centralized point of contact for users, customers, suppliers and other stakeholders to report problems, ask questions or request assistance. This facilitates communication and allows for a quick and efficient response to user needs and concerns, contributing to more effective management of import and export operations.
A well-implemented Service Desk can speed up the resolution of technical and operational problems. By having a dedicated team to manage incidents, downtime is reduced and operational continuity is improved. This is crucial in the import and export industry, where delays and logistical issues can have a significant impact on the supply chain.
An efficient Service Desk helps improve the user experience by providing fast and personalized support. Timely attention to the needs and queries of customers and stakeholders in the import and export process can increase customer satisfaction. A positive experience with the Service Desk can strengthen business relationships and the perception of service quality.
Automating your flows has never been so fast and easy
CRMUsing a mobile application, businesses will be able to create opportunities and see the commercial penetration effort in the market.
Service DeskCustomer service is centralized, even with multiple channels such as mobile banking, online banking, self-management and branches.
IntranetStandardizing profiles and roles in various bank branches improves Human Resources management, optimizes operations and increases productivity by clearly defining positions and allowing fluid changes.
SyncSingle sign-on can be applied to all banking solutions, adapting the solution to evolve according to needs