Service Desk
A Service Desk provides a centralized point for legal industry users to report technical issues, request help, or ask technology-related queries. This facilitates a quick and efficient response to issues, as support staff can prioritize and address issues in a structured manner. Rapid issue resolution ensures that legal professionals and support staff can stay productive without significant interruptions.
A well-managed Service Desk contributes to a more positive user experience. Legal professionals can receive quick and effective assistance in resolving technical issues, accessing technology resources, and receiving guidance on the proper use of tools and applications. Improving user experience not only increases productivity, but also contributes to overall staff satisfaction in the work environment.
The Service Desk not only responds to issues when they are reported, but can also work proactively to identify patterns, anticipate potential problems, and take preventative action. This may include implementing software updates, improving cybersecurity, and optimizing systems to reduce the likelihood of future incidents. Proactive management helps minimize disruptions and maintain a more stable technological environment.
Automating your flows has never been so fast and easy
CRMUsing a mobile application, businesses will be able to create opportunities and see the commercial penetration effort in the market.
Service DeskCustomer service is centralized, even with multiple channels such as mobile banking, online banking, self-management and branches.
IntranetStandardizing profiles and roles in various bank branches improves Human Resources management, optimizes operations and increases productivity by clearly defining positions and allowing fluid changes.
SyncSingle sign-on can be applied to all banking solutions, adapting the solution to evolve according to needs