• Report issues and request services through tickets

    Tickets

    The ticket module of our Service Desk is where all the requests and incident reports are generated, these tickets contain detailed information about the request and they have a detailed level of priority.

    Our Service Desk is designed to achieve high levels of productivity within the company and save costs, therefore, the tickets will be sorted in the order they are generated to be able to level the priorities and speed up the process of solving problems. Using a Service Desk solution also allows you to have unlimited support for your local team.

    Visualize accounts in a detailed interface

    Accounts

    In the accounts module you can create accounts that are linked to the companies with whom you are working, this allows you to locate information about customers easily.

    Each account has the mission to centralize customer data, in each account you can find detailed information on where to contact the customer, who is responsible and who will be assigned different tasks. You can also see what tickets this account is assigned to and the status of its development.

  • Automate your internal processes easily and hassle free.

    Rootnet helps you manage your business processes and achieve your company goals by providing the right information at the right time.

    Rootnet helps you manage your business processes and achieve your company goals
  • Rootnet

    Rootnet helps you manage your business processes and achieve your company goals by providing the right information at the right time.

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  • Security

    We've built Rootnet thinking of security first. From communication with API's to individual deployments the information is safely encrypted and secured.

    We've built our code upon open source standards with a built-in firewall with ACL that secure individual database objects protecting how and who writes information into the database.

    Scalability

    From the start we considered building Rootnet with scalability and extensibility in mind. With a separate codebase for each company and a developer friendly API, there's no limit for any type of customizations you might need for your own company.

    Customer support

    Our customer support service representatives will help you with any question you might need. Use our Support system, which is built on Rootnet, to report an issue or ask a question.

    Scalable & reliable infraestructure

    By leveraging the power of Amazon Web Services, Rootnet runs on top of a flexible, highly scalable cloud website hosting solution.

    This allows us to instant access to vast amounts of computing power designed to handle massive volumes of data while keeping a secured, high-performance solution with 99.999999999% data durability and durable disaster recovery.

    Web, iOS & Android native apps

    Rootnet allows you to access all your data directly from your web browser of preference or smartphone. We’ve built native apps that are fast & provide a great experience.

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