Rootnet Service Desk: an effective solution for your issues
Boost the speed of your business by improving the process of requesting support and technical services.
Tickets
The ticket module is where all the requests and incident reports are generated, these tickets contain detailed information about the request and they have a detailed level of priority.
Our Service Desk is designed to achieve high levels of productivity within the company and save costs, therefore, the tickets will be sorted in the order they are generated to be able to level the priorities and speed up the process of solving problems. Using a Service Desk solution also allows you to have unlimited support for your local team.
Accounts
In the accounts module you can create accounts that are linked to the companies with whom you are working, this allows you to locate information about customers easily.
Each account has the mission to centralize customer data, in each account you can find detailed information on where to contact the customer, who is responsible and who will be assigned different tasks. You can also see what tickets this account is assigned to and the status of its development.
Rootnet service-desk
Rootnet helps you manage your business processes and achieve your company goals by providing the right information at the right time.
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Security
We've built Rootnet thinking of security first. From communication with API's to individual deployments the information is safely encrypted and secured.
We've built our code upon open source standards with a built-in firewall with ACL that secure individual database objects protecting how and who writes information into the database.
Scalability
From the start we considered building Rootnet with scalability and extensibility in mind. With a separate codebase for each company and a developer friendly API, there's no limit for any type of customizations you might need for your own company.
Customer support
Our customer support service representatives will help you with any question you might need. Use our Support system, which is built on Rootnet, to report an issue or ask a question.
Scalable & reliable infraestructure
By leveraging the power of Amazon Web Services, Rootnet runs on top of a flexible, highly scalable cloud website hosting solution.
This allows us to instant access to vast amounts of computing power designed to handle massive volumes of data while keeping a secured, high-performance solution with 99.999999999% data durability and durable disaster recovery.
Web, iOS & Android native apps
Rootnet allows you to access all your data directly from your web browser of preference or smartphone. We’ve built native apps that are fast & provide a great experience.
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